Last updated: 21 September 2026

Terms and conditions

These terms say what each party owes the other. They are written to be understood, not to hide behind.

1. Purpose and scope

These terms govern two distinct things, which must be told apart to read what follows:

• the online tools, freely available on ai-karma.ch, with no account and no payment;
• the paid advisory services, which are the subject of a written offer accepted by the client.

Using the tools constitutes acceptance of sections 2 to 4 and 8 to 12. Sections 5 to 7 apply only to paid services.

The tools and services are intended for businesses, public bodies and professionals acting in the course of their activity. They are not designed for private use.

The publisher, its address and the place of jurisdiction are those set out on the legal notice page, which forms part of these terms.

2. The online tools

The tools are provided free of charge, with no account, no card and no commitment: the KarmaScore self-assessment, AI Act classification of use cases, the AI systems register, the transparency notice generator and the action plan.

Your answers stay on your device. They are stored in your browser's local storage and are not sent to us unless you explicitly act.

You may use the results freely, including for internal commercial purposes. The methodology itself remains protected: commercial reuse requires a written agreement.

We may develop, suspend or withdraw a tool. The free access to the self-assessment tools announced on the Pricing page is not called into question by this clause.

3. What the tools and deliverables are not

This is the most important section of the document.

• This is not legal advice. AI-Karma provides reference points on the applicable regulation. This content does not replace the advice of a lawyer or a qualified specialist.
• This is neither a certification nor an attestation of compliance. A score, however high, does not mean you comply with the FADP, the GDPR or the AI Act. Only authorities and courts state the law.
• The score is self-declared. It reflects the answers you give. We do not verify them within the free tools; that is what the audit is for.
• The legal reference points are dated. The application displays the legal version served. The law evolves, and an assessment ages.
• AI does not decide for you. The artificial intelligence features draft and suggest; they are subject to your validation. If a result seems wrong to you, report it: a human review is carried out and you receive a reasoned answer.

4. Fair use

You undertake not to circumvent technical limitations, not to submit unlawful content, and not to use the site pre-analysis against addresses you do not control.

We may rate-limit the server functions and refuse an abusive call.

The addresses you submit. You warrant that you hold the rights and authorisations required over the addresses you submit to the website pre-analysis, and you indemnify us against third-party claims on that ground.

5. Formation of the contract

No order is concluded on the website. A service is formed in three steps: a scoping conversation with no commitment; a written offer setting out the scope, the exact price, the schedule and the deliverables; the written acceptance of that offer.

The exact price is fixed in the offer and does not move afterwards.

In the event of any discrepancy between the accepted offer and these terms, the offer prevails.

6. Prices, invoicing and payment

The prices in force and the invoicing terms are those announced on the pricing page. They are not repeated here: an amount written in two places ends up diverging, and terms that announce an outdated price are worthless.

In the event of late payment, the statutory default interest applies.

Early termination of the engagement. Either party may end an ongoing engagement at any time, as Swiss law on agency contracts provides; a party doing so at an inopportune time is liable for the damage it causes. The work actually carried out as at the date of notice is invoiced pro rata to progress. No lump-sum indemnity is due.

Postponing a workshop. A workshop postponement requested less than five working days before the agreed date may be invoiced, the slot having been reserved.

7. Confidentiality and deliverables

An audit requires access to internal information: use cases, organisation, sometimes incidents. We treat it as confidential and do not disclose it. This undertaking applies during the engagement and for five years afterwards; it is unlimited in time for trade secrets.

The deliverables are yours. The report, the register and the action plan become your property upon full payment, and you may use, modify and distribute them without restriction. AI-Karma retains ownership of its method, templates and tooling, and carries no client-specific element from one engagement to another.

Pilot cohort. The discount granted to the first SMEs has as its counterpart a feedback contribution: a one-hour conversation at the end of the engagement, and permission to quote extracts from it. Any quotation is submitted to you before publication. Your company name is used only with your written agreement; failing that, the quotation is anonymised by sector and size.

8. Personal data

The processing of personal data is described in the privacy policy, which forms part of these terms: purposes, recipients, transfers abroad and the exercise of your rights.

Security and incidents. We protect the data you entrust to us with technical and organisational measures proportionate to the risk. If a security incident affects personal data we process for you, we inform you without undue delay and make the notifications required by law, in particular to the Federal Data Protection and Information Commissioner where the risk so requires.

What remains in your custody. The answers stored in your browser, the exports you download and the reports you request by email are in your custody as soon as they are on your device or in your mailbox. A shared or unlocked device gives access to that data.

When we process data on your behalf. If an engagement leads us to process personal data on your behalf, you remain the controller within the meaning of the law and we act as processor. A data processing agreement is then annexed to the offer: it sets the purposes, the duration, the security measures, the use of any sub-processors and what becomes of the data at the end of the engagement.

9. Intellectual property

The KarmaScore methodology, the content, the interface and the reference frameworks of AI-Karma are protected. “AI-Karma” is a registered Swiss word mark; its number appears in the legal notice.

The methodology is published transparently on the methodology page: you can read it, recalculate a score and challenge a result. Commercial reuse requires a written agreement.

10. Liability

We apply the customary care. The free tools are provided as is, without warranty of availability or of freedom from error, and you remain responsible for the decisions you take. For these tools, our liability is excluded to the extent the law permits; it remains in full in the event of wilful misconduct or gross negligence.

For paid services, our liability is limited to the fees actually invoiced for the engagement concerned and does not cover indirect damage such as loss of profit, loss of data or third-party claims. These limitations also apply to our auxiliaries. They apply neither to gross negligence nor to wilful misconduct, which Swiss law does not allow to be excluded.

This liability is covered by a business liability insurance. Information-security risks are covered by a cyber insurance policy.

11. Changes to these terms

We may amend these terms. The version applicable to a paid service is the one in force on the date of the accepted offer. For the free tools, it is the version published on the site, dated at the top of the page.

12. Applicable law and jurisdiction

Swiss law applies. The place of jurisdiction is Lausanne (VD), subject to any mandatory provisions to the contrary, in particular those protecting consumers.

If any provision of these terms is void or unenforceable, the others remain in force; the provision concerned is replaced by a valid one whose effect comes closest to it.